Privacy Policy

MacroFresh — Privacy Policy & Terms and Conditions

 

Privacy Policy

Effective Date: March 1, 2026

MacroFresh ("we," "us," or "our") operates macrofreshmeals.com and provides weekly fresh meal prep and pickup services in Coshocton, Ohio and surrounding communities. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or place an order.

Information We Collect

When you place an order or interact with our website, we may collect:

  • Name, email address, and phone number
  • Billing and order details
  • Pickup location preference
  • Special requests or dietary notes associated with your order
  • Information you voluntarily provide when contacting us

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate pickup times, locations, and order confirmations
  • Send marketing emails and promotional communications (you may opt out at any time)
  • Send SMS text message reminders and updates about your order or upcoming pickup windows (with your consent)
  • Administer our customer rewards program
  • Improve our products and services
  • Comply with applicable laws and regulations

SMS / MMS Text Message Marketing Program Privacy Policy

Your privacy is extremely important to us. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes but is not limited to, sharing information with platform providers, phone companies (carriers), and other vendors who assist us in the delivery of mobile messages.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. YOUR MOBILE INFORMATION AND SMS OPT-IN DATA WILL NOT BE SHARED WITH OR SOLD TO THIRD PARTIES OR AFFILIATES FOR THEIR OWN MARKETING OR PROMOTIONAL PURPOSES.

How We Protect Your Information. We maintain administrative, technical, and physical safeguards designed to protect the information collected through the Program against unauthorized access, disclosure, alteration, and destruction. Information is transmitted using secure, encrypted connections, and access to it is limited to personnel and service providers who need it to operate the Program. While no method of transmission or storage is completely secure, we take commercially reasonable measures to protect your information.

Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83, the California Consumer Privacy Act as amended by the California Privacy Rights Act (California Civil Code Section 1798.100 et seq.), and the General Data Protection Regulation 2016/679 (GDPR) allow users of the Program who are California or European Union residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes and, where applicable, to request access to, correction of, or deletion of their personal information.

Contact us at the following address to make a request:
Macro Fresh
15519 Township Road 390, Frazeysburg, Ohio 43822, US
hello@macrofreshmeals.com

Third-Party Services

We use trusted third-party platforms to help operate our business, including:

  • Shopify — our e-commerce platform for processing orders and payments
  • Email and SMS marketing platforms — for sending communications and reminders
  • Customer rewards program provider — which may independently collect and process data in accordance with their own privacy policy

These providers may access your personal information only as necessary to perform services on our behalf. We encourage you to review the privacy policies of any third-party services you interact with.

We Do Not Sell Your Information

MacroFresh does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your information is used solely to provide and improve our services to you.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve any disputes.

Your Rights

You have the right to access, correct, or request deletion of your personal information, subject to legal requirements. You may opt out of marketing communications at any time by clicking Unsubscribe in any email or replying STOP to any SMS.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

MacroFresh — Coshocton, Ohio — macrofreshmeals@gmail.com